Quality means learning from each other and becoming better together
Quality management is a key corporate task
Quality management is a key corporate task at Bosch Thermotechnik GmbH
"Knowledge is an enormous lever for corporate success if people are prepared to share it with their colleagues."
This was the motto under which Martin Küper, head of Quality Management (QMM), opened the first QMM Symposium which took place in Wernau in the period April 4-6, 2006 with participants from Quality Management, R&D, Purchasing, Project Management and Service.
Quality management is a field whose growth in importance is matching the accelerating pace of economic globalisation. Challenges such as expanded competition and increasing pressure on costs require solutions which go far beyond what has been considered usual in the past.
Quality Management is a corporate department whose task is to support the continuous improvement of processes and products with the aim of optimising product and process quality. Quality Management seeks to use detailed, targeted analyses to highlight where there is a need for action and also to contribute encouragement and suggestions for the necessary improvement steps.
The processes in the company are generally described as part of the QM system. At Bosch Thermotechnik this takes place in the form of the Management Handbook 2000. This is used for synchronising and introducing Bosch quality management in all plants, was completed in late 2005 for Bosch Thermotechnology GmbH and is now in the rollout phase.
At the heart of all quality work is the continuous improvement in the quality of products and processes. The fundamental prerequisite for this is the identification and analysis of existing and also potential weaknesses and sources of faults: suppliers, design, production, transport, installation. Building on this, the need for action then has to be defined, and appropriate preventive or reactive measures have to be taken. The emphasis here is on preventive work i.e. avoiding faults. There is a whole range of special tools for this, but it is their consistent use which is particularly important.
Learning from each other and for each other, working, developing. And, in particular, exchanging experience and expertise. This is the "shared quality-related thought and action" which it is intended to develop and establish throughout the Thermotechnology division.