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Data Protection Notice

Bosch Industriekessel GmbH (hereinafter "Bosch Industriekessel“ or "We“ or "Us") welcomes you to our internet pages and mobile applications (together also referred to as "Online Offers"). We thank you for your interest in our company and our products.

Bosch Industriekessel respects your data protection

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.

Controller(s)

Bosch Industriekessel is jointly responsible for the processing with the person(s) mentioned in the following and has entered into an agreement regarding the joint controllership. The essence of the agreement is provided within the following information and, in addtion, is going to be provided to you on request. Exceptions and further details are described in this data protection policy.

The contact details of the persons, which are involved in the processing, are as follows:

Bosch Industriekessel GmbH, Nürnberger Strasse 73 91710 Gunzenhausen, GERMANY; Tel.: +49 9831 56-0

Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland

Collection, processing and us-age of personal data

Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We process personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

Processed categories of data

The following categories of data are processed:

  • Communication data (e.g. name, telephone, e-mail, address)

  • Contractual master data (e.g. contractual relationships, contractual or pro-duct interest, Kundennummer)

  • Product and installation information (e.g. installation address, serial number, type of device, date of installation),

  • Technical and connection data (e.g. IP address, data of the internet connection)

  • Settings (e.g. language, time zone)

  • Storage

  • Camera and pictures

  • Messages

Processing purposes and legal basis

We as well as the service providers commissioned by us process your personal data for the following processing purposes:

  • Provision of these Online Offers (Legal basis: Art. 6 para. 1 sent. 1 lit. f GDPR, legitimate interest on our part in direct marketing but only to the extent permitted by data protection and unfair competition law).

  • Credit assessment prior to the fulfillment of contractual obligations and invoicing (Legal basis: Art. 6 para. 1 sent. 1 lit. f DS-GVO, our legitimate interest in avoiding loss of receivables).

  • Resolving service disruptions as well as for security reasons (Legal basis: Art. 6 para. 1 sent. 1 lit. c and f GDPR, fulfillment of our legal obligations within the scope of data security, and legitimate interest in resolving service disruptions as well as in the protection of our offers).

  • Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on your expressed consent (Legal basis: Art. 6 para. 1 sent. 1 lit. a, lit. f GDPR, consent or legitimate interest on our part in direct marketing if in accordance with data protection and competition law. To the extend required by law, contact for marketing purposes shall only be made subject to your prior consent).

  • Product or customer surveys by postal mail (Legal basis: Art. 6 para. 1 sent. 1 lit. f GDPR, legitimate interest in the improvement of products / services). Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.

  • Product or customer surveys performed via email and/or telephone subject to your prior express consent (Legal basis: Art. 6 para. 1 sent. 1 lit. a GDPR, consent). Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.

  • Conducting raffles in accordance with respective terms and conditions for raffles (Legal basis: Art. 6 para. 1 sent. 1 lit. b GDPR, fulfillment of contractual obligations).

  • Conducting discount campaigns in accordance with respective terms and conditions for discount campaigns (Legal basis: Art. 6 para. 1 sent. 1 lit. b GDPR, fulfillment of contractual obligations).

  • Sending an email or SMS/MMS newsletter subject to the recipient’s consent (Legal basis: Art. 6 para. 1 sent. 1 lit. a GDPR, consent).

  • Safeguarding and defending our rights (Legal basis: Art. 6 para. 1 sent. 1 lit. f GDPR, legitimate interest on our part for safeguarding and defending our rights).

  • Collection, planning and conducting of customer services (Legal basis: art. 6 para. 1 sent. 1 lit. b GDPR, fulfilment of contract)

  • To fulfill the purposes of the processings, which are mentioned in full detail in your consent given to us (Legal basis: art. 6 para. 1 sent. 1 lit. a GDPR)

  • To process and respond to (customer) requests and notifications regarding our company, our products and our services (Legal basis: art. 6 para. 1 sent. 1 lit. f GDPR, our legitimate interest to perform communication with customers in connection with our economic activity; art. 6 para. 1 sent. 1 lit. b GDPR, to conduct pre contractual measures, for instances the provision of contract offers).

Data processing by Facebook

Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland ("Facebook ") processes your personal data when you visit our fan page: https://www.facebook.com/policy.php

For more information on what kinds of personal data Facebook processes and on what data protection rights you have against Facebook please see Facebook's privacy notice referred to above. We have no influence on Facebook's data processing. Settings options and access to statistical data.

Preferences and access to statistics

Facebook allows us to adjust the following settings on our fan page and gives us access to the following data:

  • We can select the target group for which our Facebook fan page and our individual posts published on our fan page are intended. The settings are adjusted based on general parameters (e.g. age group, language, region, interests), which makes it possible to address specific groups with our contents. It is not possible to address or identify individual persons based on the adjustments of the settings Facebook allows us to make.

  • Facebook grants us access to statistical analyses that provide information on the use of our fan page. The analyses to which we have access are not suited to individually analyze the browsing habits of selected persons. We merely have access to aggregated data (such as the number of visits, number of likes, number of followers, region of origin, age group, gender) that provide information on our clientele and the use of our fan page. For more information on the statistics provided by Facebook please visit https://de-de.facebook.com/business/a/page/page-insights.

We cannot influence Facebook's data processing in any other ways. We process these data in order to publish contents on our fan page addressing the appropriate target group and to better understand and optimize the use of our fan page.

Jointcontrollership-Agreement

You can find the agreement concluded between Facebook and us regarding our joint controllership under the following link: https://www.facebook.com/legal/terms/page_controller_addendum

Communication tools we use to communicate with you

You can send us messages on Facebook. When you send us a message on Facebook, we receive the following data from Facebook:

  • Incoming message

  • Name

  • Profile picture

  • Attachments

  • Voice messages

Using these data allows us to process your query and to offer you support (for example, via our fan page you can send us questions regarding our products which we will then answer). We also use these data in an aggregated and anonymized form in order to better understand how our fan page is used. In this regard, we can analyze what groups of persons (e.g. end customers, private individuals, employees) use the communication channels offered on our fan page in what countries and in what language. The processed personal data is deleted 180 days upon receipt of your message the latest.

We will forward the personal data you provide to the Bosch legal entity responsible for the processing of your query (for example, in the event your query refers to a product that is distributed by another Bosch legal entity). The responsible Bosch entity may be located outside the EEA. In such cases, we will transfer your personal data to recipients that are located outside the EEA in so called third countries. In such cases, prior to the transfer we ensure that an appropriate level of data protection exists. You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-provisions securing an appropriate level of data protection. For this purpose, please use contact information provided in our data protection notice referenced above.

The legal basis for the processing of your data is our legitimate interest (Article 6 para. 1 subpara. 1 lit. f GDPR) or, if applicable, an existing contractual relationship (Article 6 para. 1 subpara. 1 lit. b GDPR). The messages you send us on Facebook are also processed by Facebook. For more information on how Facebook processes data please see Facebook's privacy policy referred to above.

Log files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a period of 30 days and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

In log files the following information is saved:

  • IP address (internet protocol address) of the accessing device;

  • Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);

  • Name of the service provider which was used to access the Online Offer;

  • Name of the files or information accessed;

  • Date and time as well as duration of transmission;

  • Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);

  • http status code (e.g., “Request successful” or “File not found”).

  • Size of transmitted data;

Children

This Online Offer is not meant for children under 16 years of age.

Data transfer

Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the Section -Processing, purposes and legal bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.

Transfer to recipients outside the EEA

We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection (e.g. due to a decision of adequacy by the European Commission for the respective country or due to the agreement based on so-called EU model clauses with the recipient) or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-to provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.

Duration of storage; retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

Raffles

In case you participate in one of our raffles, we use your data to inform you about any prize won and for the purpose of advertising our products to the extent allowed by law or as far as you have consented. Information on raffles can be found in the respective terms of participation.

Discount campaigns

In case you participate in one of our discount campaigns, we use your data to inform you about any prize won and for the purpose of advertising our products to the extent allowed by law or as far as you have consented. Information on discount campaigns can be found in the respective terms of participation.

Usage of Cookies

In the context of our online service, cookies and tracking mechanisms may be used.

Cookies are small text files that may be stored on your device when visiting our online service.

Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.

It is generally possible to use the online service without any cookies that serve non-technical purposes.

Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

Cookies and tracking mechanisms that are technically not required

We only use cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest. We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:

Comfort cookies

These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.

Marketing cookies and tracking mechanisms

General

By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behavior:

  • Statistics: By using statistical tools, we measure e.g. the number of your page views.

  • Conversion tracking: Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.

  • Retargeting: These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.

Please note that using the tools might include transfer of your data to recipients outside of the EEA where there is no adequate level of data protection pursuant to the GDPR (e.g. the USA). For more details in this respect please refer to the following description of the individual marketing tools.

  • Google Analytics Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Function: AnalysesAnalysis of user behaviourbehavior (page viewsretrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads

  • Google Optimize Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Function: Cookie can analyze how users have behaved on a crosssite basis, UX testing

  • Google Tag Manager Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Function: Administration of website tags via a user interface, integration of program codes on our websites

  • Google Ads Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland Function: Placement of advertisements, remarketing, conversion tracking Further information is available at: (https://adssettings.google.com/authenticated).

  • Facebook-Pixel Name: Facebook, Inc., ATTN: Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025 , USA Function: Tracking of user behaviour, measures the success of promotion campaigns and their optimization, Conversion Tracking, Retargeting

  • Hotjar Provider: Hotjar Ltd, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta Function: Cookies can track how users browse across multiple pages; creation of heatmaps, session recording, surveys/polls

Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.

Note: The settings you have made refer only to the browser used in each case.

Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

Management of your settings with regard to cookies and tracking mechanisms not required technically

When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any comfort cookies, marketing cookies or tracking mechanisms, respectively. In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

Cliplister

Our Online Offers use the Cliplister video platform which is operated by Cliplister GmbH, Schauenburgerstr. 116, 24114 Kiel („Cliplister”). Cliplister is a platform which allows the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded Cliplister player, this creates a connection to Cliplister so that the video or audio file can be transmitted and played back. In doing so, your IP address and device-specific information is transferred to Cliplister as a data processor and is recorded by Cliplister in encrypted and anonymous form. We are not responsible for the processing of such data by Cliplister.

Additional information on the scope and purpose of collected data, on further processing and usage of data by Cliplister, on your rights and the privacy options available to be chosen by you, can be found in Cliplister's data protection notice on https://www.cliplister.com.

YouTube

Our Online Offers use the YouTube video platform which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data controller. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.

Newsletter with opt-in; Right of withdrawal

Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the Contact section.

External links

Our Online Offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control We do not assume responsibility for the processing of personal data by third parties.

Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

User rights

To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

Right to information and access

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

Restriction of processing

As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

Objection to data processing based on the legal basis of “legitimate interest"

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on “legitimate interest”. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing which are beyond your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes as well as herewith related profiling at any time ("Objection to direct marketing"). Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

Data portability

As far as statutory requirements are fulfilled you have the right to demand for to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – that we transfer those data to a third party.

Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:

Der Bayerische Landesbeauftragte für den Datenschutz

Dr. Thomas Petri

Postfach 22 12 19, 80502 München

oder:

Wagmüllerstraße 18, 80538 München

Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.

Contact

If you wish to contact us, please find us at the address stated in the "Controller(s)" section.

To exercise your rights related to data processing, follow (click) the following link: https://request.privacy-bosch.com/entity/TTDI/lang/en-US/?app=8bcb3471-7a13-4306-8347-4a9990c4ab70

To report incidents related to data processing, follow (click) the following link: https://www.bkms-system.net/bosch-dataprotection

You can contact us as well under:

privacy.ttdi@bosch.com

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
P.O. Box 30 02 20
70442 Stuttgart
GERMANY