Troubleshooting

Troubleshooting

Our boiler systems stand for efficiency, longevity and reliability. Should however any unforeseen problems arise, we are naturally there to help. In this case, you can make direct contact with your local customer service engineer. The contact details can be found on the control cabinet of your boiler system. Customers from abroad should please contact our 24 hour Service Hotline. That also applies if a fault occurs outside normal working hours. If you call via a fixed network, you will be connected directly to the customer advisor responsible for you depending on the country/region. Your problem will be located in the course of professional advice over the phone, or alternatively the deployment of a customer service engineer will be coordinated.

24-hour service hotline:

+49 180 5667468*

International contacts

International contacts:

* EUR 0.14/min from German landline.
Maximum price from mobile networks 0,42 Euro/Min.
Different charges may apply for international calls.